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In this section: Privacy | Terms and Conditions

About Us >> Terms and Conditions
Welcome to the Gutsibits website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gutsibits' relationship with you in relation to this website.
The term 'Gutsibits' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 30 Upper Mills, Canalside, Slaithwaite, Huddersfield, West Yorkshire, HD7 5HA. Our company registration number is 7195045 registered in England and Wales. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Gutsibits cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Gutsibits aim to deliver all goods as quickly as possible by using 1st Class Royal Mail and next day courier services in the UK (this is normally UPS). However at peak times despatch may be delayed. If your order is required for a particular date please call us to enquire about guaranteed next day and signed for postal services. These services are subject to a premium. We will always despatch to the address supplied by the customer but our courier may leave with a neighbour for your convenience. If your order is delivered outside of the EU you may be liable for import duty, if in doubt please check at your local post office for your local import duty and handlng rates before placing an order. Gutsibits Ltd. are not liable for import duty on your order.

We hope that you will be happy with your Gutsibits purchase. However if you need to return any item we will happily refund or exchange it, provided it is within 30 days of delivery, if it is unused, in its original packaging and with proof of purchase. You must call us or email us for authorisation before returning any goods.

  • Any unwanted items must be returned unused in their original packaging along with a copy invoice (as proof of purchase).
  • If you decide to return an item you can do so for free at our shop.
  • If you choose to return an item by post you will need to cover the cost of postage and we would strongly advice that you obtain proof of postage
  • If you are returning a faulty item your postage cost will be refunded once we have received the item back and checked the fault
  • Guarantee liability is restricted to replacing goods. Should it not be possible to replace goods a credit note or monetary refund will be made
  • Goods supplied as ordered may at Gutsibits' discretion be liable to a handling and restocking charge of up to 25%
  • In the case of special orders and where goods have been made to customer specification we reserve the right to refuse cancellation and refunds

Credit notes are valid for six months from the date of issue.
We will provide a freepost returns label or collection service for faulty guaranteed parts or incorrectly supplied parts within the UK. We cannot refund postage paid to return faulty or incorrectly supplied parts unless authorised in writing in advance by Gutsibits. Faulty parts must be within their original purchase warranty period and tested as faulty. If a faulty part is subsequently tested as working you will be liable for the cost of returning the part to Gutsibits. You will be liable for postage if you wish to have the part delivered for a second time.

Exchange

New parts carry their manufacturer's warranty. Secondhand parts carry a six-month guarantee which excludes fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse. All parts carry a fourteen day satisfaction guarantee from the invoice date. If for any reason you are not happy with a part supplied it can be returned and either replaced or refunded. Goods correctly supplied may be subject to a handling charge if returned. Please note we cannot offer a cancellation or refund on non-stock items specially ordered in. Return postage is not refundable. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

Product Descriptions

Gutsibits and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free. From time to time there may be information supplied by or published by Gutsibits that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed.

We cannot accept liability for consequential loss.

All goods are fully insured by ourselves whilst in transit to you. Goods lost in the post on their way to you will be replaced or a refund given after twenty eight days has elapsed. However, we first require a letter or email from you to confirm this loss. Alternatively goods can be replaced before the twenty eight day period as long as they are paid for again. A refund can then be sent to you on receipt of your letter after twenty eight days.

All goods remain the property, but not the responsibility of Gutsibits, until paid for in full.

PLEASE NOTE: Many components require fitting skills that take years of experience to acquire. Whilst every effort is made to supply the correct components the final onus on fitting is with the fitter. If you do not own the correct tools or have the necessary experience then entrust the job to someone who is qualified.
Last updated 01/10/2015